I have an Alienware computer, which is frelling fast and awesome. It was my late husband's and I decided to move files from my old computer to this one. In the process I discovered that for whatever reason, the DVD drive was not being recognized by the computer. I went into Device Manager, rolled back the driver, uninstalled the drive, reinstalled it, checked the startup settings when rebooting the computer - everything! The drive worked fine, it opened and closed, accepted a CD or DVD, and the computer did see it, but claimed it wasn't there (if that makes sense). I did a search on the drive, which was a TSST Corp model (which stands for Toshiba Samsung Storage Technology), did a Google search for new drivers, went to the Samsung site to download the latest drivers and still nothing worked. I even contacted Alienware for help. I called a friend who's a local computer repair guru and he was just as stumped as me. He even sent me a zip file to rollback the latest Windows upd...